Privacy Policy
SpinGold Casino · Last Updated: 2026
1. Information We Collect
When you create an account with us, we collect your name, email address, date of birth, phone number, and country of residence. When you make deposits or withdrawals, we collect payment information including UPI IDs, card details (processed by our PCI-DSS certified payment partner — not stored on our servers), and transaction history. We also collect device information, IP address, and browsing behaviour within our platform for security and fraud prevention purposes.
2. How We Use Your Information
We use your personal information to: create and manage your account; process deposits and withdrawals; verify your identity for KYC compliance; detect and prevent fraud and underage gambling; provide customer support; send you relevant bonus and promotional communications (you can opt out at any time); and comply with our regulatory obligations under our Curaçao gaming licence.
3. Data Storage & Security
Your personal data is stored on encrypted servers. Passwords are hashed using bcrypt — no plaintext passwords are stored. Payment details are processed by our certified payment partner and are not stored on our servers. We implement industry-standard security measures including SSL/TLS encryption, two-factor authentication availability, and regular security audits.
4. Sharing Your Information
We do not sell your personal data to third parties. We share data only with: our payment processing partners (for transaction processing); KYC verification providers (for identity verification); regulatory authorities (if required by law); and our technology providers operating under strict data processing agreements. All third parties we work with are bound by confidentiality and data protection obligations.
5. Cookies
Our website uses cookies to maintain your session (essential cookies), remember your preferences, and analyse platform usage to improve the user experience. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality including login persistence and payment processing.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You can request a copy of the data we hold about you or request account deletion by contacting [email protected]. Account deletion removes personal data from active systems within 30 days, subject to retention requirements under applicable law and our anti-money-laundering obligations.
7. Responsible Gambling Data
Self-exclusion records and responsible gambling tool settings are retained for regulatory compliance even after account deletion requests. This data is used solely to honour your self-exclusion choices and cannot be used for marketing purposes.
8. Contact
For privacy-related queries, contact our Data Protection team at [email protected]. We respond to all data requests within 30 days.
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